Support Center

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Quick Help

Support Categories

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Getting Started

Platform overview and navigation
Setting up your dashboard
Understanding the three-platform ecosystem
First-time configuration

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Platform Features

CLAIRVOYANCE-CX monitoring setup
PERCEPTION-X2 analysis tools
RICOCHET-CATALYST-X distribution
Integration configurations

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Technical Issues

Troubleshooting connection issues
Data synchronization problems
API access and authentication
Performance optimization

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Security & Compliance

ADHICS v2.0 compliance guide
Data privacy and security
Access control setup
Audit logs and monitoring

Frequently Asked Questions

What is the LITHVIK NEXUS platform?

LITHVIK NEXUS is an integrated three-platform healthcare intelligence suite designed for Abu Dhabi healthcare sector. It combines CLAIRVOYANCE-CX (detection), PERCEPTION-X2 (analysis), and RICOCHET-CATALYST-X (action) for comprehensive healthcare analytics.

How do I access the different modules?

Use the navigation menu, press ⌘K (Cmd+K) to open the command palette, or use the quick navigation links in the Executive Bridge dashboard.

Where is my data stored?

All customer data is stored in Azure UAE North (Abu Dhabi), ensuring complete data sovereignty and compliance with UAE data protection laws.

What security certifications does the platform have?

Our platform maintains SOC 2 Type II, ISO 27001, and ADHICS v2.0 compliance certifications.

How do I export my data?

Use the Export button in any dashboard module to export data in CSV, JSON, PDF, or PNG formats.

Still need help?

Our support team is available 24/7 to assist you with any questions or issues.

support@lithviknexus.com

Phone

+971 2 XXX XXXX

Location

Abu Dhabi, UAE